- Detected by Pingoru
- May 15, 2026, 08:47 PM UTC
- Resolved
- May 16, 2026, 09:11 PM UTC
- Duration
- 1d
Affected: Mobile and Desktop Apps
Timeline · 3 updates
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investigating May 15, 2026, 08:47 PM UTC
We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7. If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
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monitoring May 16, 2026, 10:45 AM UTC
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
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resolved May 17, 2026, 01:36 AM UTC
The issue is completely resolved. There are no further problems on Windows 7.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 02:23 PM UTC
- Resolved
- May 13, 2026, 08:08 AM UTC
- Duration
- 5d 17h
Affected: Regular Servers
Timeline · 2 updates
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investigating May 07, 2026, 02:23 PM UTC
Proton VPN servers in the District Of Columbia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved May 13, 2026, 08:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 07:54 AM UTC
- Resolved
- May 01, 2026, 09:52 AM UTC
- Duration
- 1h 58m
Affected: Regular Servers
Timeline · 3 updates
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investigating May 01, 2026, 07:54 AM UTC
We are investigating reporting that port-forwarding is not fully functional on part of the Proton VPN infrastructure. Our team is investigating.
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identified May 01, 2026, 08:21 AM UTC
The issue affects specifically Canadian servers. Port-forwarding is working on any other country supporting it.
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resolved May 01, 2026, 09:52 AM UTC
The faulty component responsible for the failures of Port Forwarding on Canadian servers has been reverted to a working version.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 02:00 PM UTC
- Resolved
- Apr 09, 2026, 03:07 PM UTC
- Duration
- 16d 1h
Affected: Regular Servers
Timeline · 2 updates
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investigating Mar 24, 2026, 02:00 PM UTC
Proton VPN servers in Bangladesh are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved Apr 09, 2026, 03:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 08:47 AM UTC
- Resolved
- Feb 16, 2026, 12:37 PM UTC
- Duration
- 3d 3h
Affected: Regular Servers
Timeline · 2 updates
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investigating Feb 13, 2026, 08:47 AM UTC
Proton VPN servers in Palestine are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved Feb 16, 2026, 12:37 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 16, 2026 - Detected by Pingoru
- Jan 16, 2026, 03:00 PM UTC
- Resolved
- Jan 16, 2026, 07:27 PM UTC
- Duration
- 4h 26m
Affected: Proton Docs
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2026, 08:37 AM UTC
- Resolved
- Jan 16, 2026, 04:30 PM UTC
- Duration
- 1d 7h
Affected: Regular Servers
Timeline · 2 updates
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investigating Jan 15, 2026, 08:37 AM UTC
Proton VPN servers in Iceland are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved Jan 16, 2026, 04:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 23, 2025, 03:16 PM UTC
- Resolved
- Dec 24, 2025, 12:31 PM UTC
- Duration
- 21h 15m
Affected: Regular Servers
Timeline · 2 updates
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investigating Dec 23, 2025, 03:16 PM UTC
Proton VPN servers in Latvia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved Dec 24, 2025, 12:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:56 PM UTC
- Resolved
- Nov 18, 2025, 02:52 PM UTC
- Duration
- 55m
Affected: proton.me Websiteprotonvpn.com Website
Timeline · 2 updates
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identified Nov 18, 2025, 01:56 PM UTC
We are currently investigating ways to remedy the global Cloudflare outage.
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resolved Nov 18, 2025, 02:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 09:08 AM UTC
- Resolved
- Oct 30, 2025, 10:07 AM UTC
- Duration
- 58m
Affected: Web ApplicationWeb ApplicationMobile AppsMobile and Desktop AppsBrowser ExtensionsMobile Appsproton.me Website
Timeline · 4 updates
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investigating Oct 30, 2025, 09:08 AM UTC
We are currently investigating this issue.
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investigating Oct 30, 2025, 09:32 AM UTC
We are continuing to investigate this issue.
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monitoring Oct 30, 2025, 09:50 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2025, 10:07 AM UTC
All services are back online. Earlier today a small portion of our userbase had issues accessing some of our products. The disruption was caused by a partial power failure in Proton's Oslo datacenter which caused our system to be unable to tell if the datacenter was online or offline, requiring us to manually divert impacted traffic to other locations. The impact has since been mitigated, no user data was impacted, no email were lost and delivery is resuming.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 02:15 PM UTC
- Resolved
- Oct 27, 2025, 09:14 AM UTC
- Duration
- 2d 18h
Affected: Free serversRegular Servers
Timeline · 2 updates
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identified Oct 24, 2025, 02:15 PM UTC
Some Proton VPN servers in Romania are experiencing latency issues. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved Oct 27, 2025, 09:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 05:43 AM UTC
- Resolved
- Sep 10, 2025, 11:01 AM UTC
- Duration
- 5h 17m
Affected: Free serversRegular ServersSecure Core Servers
Timeline · 6 updates
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investigating Sep 10, 2025, 05:43 AM UTC
We are currently investigating this issue.
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investigating Sep 10, 2025, 06:26 AM UTC
We are continuing to investigate this issue.
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investigating Sep 10, 2025, 06:46 AM UTC
We are continuing to investigate this issue.
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monitoring Sep 10, 2025, 09:47 AM UTC
The root cause of the issue has now been identified, and a fix has been implemented. All users should now be able to reconnect. If you are still unable to do so, please log out, and then back in. Once done, everything should work as usual. For those of you interested in the details of this outage, we will update our Status page with a postmortem later today.
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resolved Sep 10, 2025, 11:01 AM UTC
This incident has been resolved.
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postmortem Sep 10, 2025, 11:59 AM UTC
**Incident Summary – Proton VPN VPN Servers Authentication Outage** **Date & Time:** 7:30 CEST – 10:30 CEST \(2025‑09‑10\) **Impact:** A subset of users experienced connection failures when connecting to Proton VPN servers. The issue prevented new sessions from being established. **Root Cause:** During a scheduled update to tighten our authentication policies, a manual configuration change was applied incorrectly. The erroneous setting unintentionally blocked valid credentials for a portion of the user base. **Resolution:** Once the misconfiguration was identified, the affected settings were rolled back and the authentication service was restored. All systems returned to normal operation by 10:30 CEST, and users were able to reconnect. **Status:** The incident is now closed. Services are fully operational, and no further impact is expected.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 06:36 PM UTC
- Resolved
- Jul 09, 2025, 01:38 PM UTC
- Duration
- 19h 2m
Affected: Web ApplicationProton Docs
Timeline · 3 updates
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investigating Jul 08, 2025, 06:36 PM UTC
Proton Docs is experiencing a temporary issue affecting a very small number of documents, causing customers to be unable to edit their document. As a workaround, customers can copy the information in the affected document, and paste it into a new one. The team is working to fix the issue as quickly as possible and restore edit access to all affected documents.
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investigating Jul 08, 2025, 06:38 PM UTC
We are continuing to investigate this issue.
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resolved Jul 09, 2025, 01:38 PM UTC
A connectivity issue caused some documents to temporarily become read-only. The issue has been resolved, and all affected documents should be editable as normal once more.
Read the full incident report →
- Detected by Pingoru
- Jun 21, 2025, 11:17 AM UTC
- Resolved
- Jun 23, 2025, 10:44 AM UTC
- Duration
- 1d 23h
Affected: Web ApplicationMobile and Desktop Apps
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- May 28, 2025, 08:53 AM UTC
- Resolved
- Jun 11, 2025, 06:20 AM UTC
- Duration
- 13d 21h
Affected: Regular Servers
Timeline · 2 updates
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investigating May 28, 2025, 08:53 AM UTC
We are currently experiencing a geolocation issue with the Costa Rica and Georgia VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause
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resolved Jun 11, 2025, 06:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2025, 01:17 PM UTC
- Resolved
- May 22, 2025, 02:06 PM UTC
- Duration
- 49m
Affected: Regular Servers
Timeline · 2 updates
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investigating May 22, 2025, 01:17 PM UTC
Some Proton VPN servers in the Netherlands are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved May 22, 2025, 02:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 01:15 PM UTC
- Resolved
- May 22, 2025, 09:38 AM UTC
- Duration
- 8d 20h
Affected: Regular Servers
Timeline · 2 updates
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investigating May 13, 2025, 01:15 PM UTC
We are currently experiencing a geolocation issue with the Pakistani VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause
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resolved May 22, 2025, 09:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2025, 08:32 AM UTC
- Resolved
- May 28, 2025, 08:56 AM UTC
- Duration
- 33d
Affected: Regular Servers
Timeline · 2 updates
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investigating Apr 25, 2025, 08:32 AM UTC
Proton VPN servers in Georgia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved May 28, 2025, 08:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2025, 08:29 AM UTC
- Resolved
- May 28, 2025, 08:56 AM UTC
- Duration
- 33d
Affected: Regular Servers
Timeline · 2 updates
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investigating Apr 25, 2025, 08:29 AM UTC
Proton VPN servers in Costa Rica are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
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resolved May 28, 2025, 08:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2025, 01:21 PM UTC
- Resolved
- Apr 22, 2025, 04:36 PM UTC
- Duration
- 3h 14m
Affected: Proton Wallet
Timeline · 2 updates
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identified Apr 22, 2025, 01:21 PM UTC
We are currently experiencing issues related to a Proton Wallet deploy, causing a brief downtime. We have identified the root cause and are working on a hotfix. Thank you for your patience.
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resolved Apr 22, 2025, 04:36 PM UTC
This has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2025, 04:36 PM UTC
- Resolved
- Apr 09, 2025, 08:07 AM UTC
- Duration
- 15h 30m
Affected: Regular Servers
Timeline · 2 updates
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investigating Apr 08, 2025, 04:36 PM UTC
Proton VPN servers in Myanmar are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
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resolved Apr 09, 2025, 08:07 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2025, 10:44 AM UTC
- Resolved
- Apr 08, 2025, 12:33 PM UTC
- Duration
- 1h 49m
Timeline · 4 updates
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investigating Apr 08, 2025, 10:44 AM UTC
Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.
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identified Apr 08, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 08, 2025, 11:56 AM UTC
A hotfix has been implemented and we're monitoring the results.
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resolved Apr 08, 2025, 12:33 PM UTC
The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2025, 11:53 AM UTC
- Resolved
- May 26, 2025, 09:16 AM UTC
- Duration
- 49d 21h
Timeline · 3 updates
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investigating Apr 06, 2025, 11:53 AM UTC
We are currently investigating this. Thank you for your patience.
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monitoring Apr 08, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 26, 2025, 09:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2025, 02:14 PM UTC
- Resolved
- Mar 24, 2025, 07:53 AM UTC
- Duration
- 3d 17h
Affected: Regular Servers
Timeline · 2 updates
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investigating Mar 20, 2025, 02:14 PM UTC
Proton VPN dedicated servers in Ashburn, US are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
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resolved Mar 24, 2025, 07:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2025, 11:53 AM UTC
- Resolved
- Apr 29, 2025, 09:43 AM UTC
- Duration
- 42d 21h
Affected: Regular Servers
Timeline · 2 updates
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investigating Mar 17, 2025, 11:53 AM UTC
Some Proton VPN servers in Switzerland are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
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resolved Apr 29, 2025, 09:43 AM UTC
This incident has been resolved.
Read the full incident report →
