Proton incident

Database geolocation issue in Pakistan

Notice Resolved View vendor source →

Proton experienced a notice incident on May 13, 2025 affecting Regular Servers, lasting 8d 20h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 01:15 PM UTC
Resolved
May 22, 2025, 09:38 AM UTC
Duration
8d 20h
Detected by Pingoru
May 13, 2025, 01:15 PM UTC

Affected components

Regular Servers

Update timeline

  1. investigating May 13, 2025, 01:15 PM UTC

    We are currently experiencing a geolocation issue with the Pakistani VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause

  2. resolved May 22, 2025, 09:38 AM UTC

    This incident has been resolved.