Proton Outage History
Proton is up right nowPingoru has recorded 50 incidents for Proton: 21 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 158 of 720 (22%) |
| May 2026 | 4 | 167 of 744 (22%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 2 | 98 of 744 (13%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 1 | 3 of 590 (1%) |
Incidents, newest first
Notice May 28, 2025 Database geolocation issue in Costa Rica and Georgia 13d 21h Regular Servers
Started May 28, 2025, 08:53 AM UTC· resolved Jun 11, 2025, 06:20 AM UTC
- investigating May 28, 2025, 08:53 AM UTC
We are currently experiencing a geolocation issue with the Costa Rica and Georgia VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause
- resolved Jun 11, 2025, 06:20 AM UTC
This incident has been resolved.
Notice May 22, 2025 Partial outage on Proton VPN servers in the Netherlands 49m Regular Servers
Started May 22, 2025, 01:17 PM UTC· resolved May 22, 2025, 02:06 PM UTC
- investigating May 22, 2025, 01:17 PM UTC
Some Proton VPN servers in the Netherlands are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- resolved May 22, 2025, 02:06 PM UTC
This incident has been resolved.
Notice May 13, 2025 Database geolocation issue in Pakistan 8d 20h Regular Servers
Started May 13, 2025, 01:15 PM UTC· resolved May 22, 2025, 09:38 AM UTC
- investigating May 13, 2025, 01:15 PM UTC
We are currently experiencing a geolocation issue with the Pakistani VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause
- resolved May 22, 2025, 09:38 AM UTC
This incident has been resolved.
Notice April 25, 2025 Server outage on Proton VPN servers in Georgia 33d Regular Servers
Started Apr 25, 2025, 08:32 AM UTC· resolved May 28, 2025, 08:56 AM UTC
- investigating Apr 25, 2025, 08:32 AM UTC
Proton VPN servers in Georgia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- resolved May 28, 2025, 08:56 AM UTC
This incident has been resolved.
Notice April 25, 2025 Server outage on Proton VPN servers in Costa Rica 33d Regular Servers
Started Apr 25, 2025, 08:29 AM UTC· resolved May 28, 2025, 08:56 AM UTC
- investigating Apr 25, 2025, 08:29 AM UTC
Proton VPN servers in Costa Rica are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- resolved May 28, 2025, 08:56 AM UTC
This incident has been resolved.
Major April 22, 2025 Proton Wallet Technical Difficulties 3h 14m Proton Wallet
Started Apr 22, 2025, 01:21 PM UTC· resolved Apr 22, 2025, 04:36 PM UTC
- identified Apr 22, 2025, 01:21 PM UTC
We are currently experiencing issues related to a Proton Wallet deploy, causing a brief downtime. We have identified the root cause and are working on a hotfix. Thank you for your patience.
- resolved Apr 22, 2025, 04:36 PM UTC
This has now been resolved.
Notice April 8, 2025 Proton VPN servers in Myanmar scheduled maintenance 15h 30m Regular Servers
Started Apr 08, 2025, 04:36 PM UTC· resolved Apr 09, 2025, 08:07 AM UTC
- investigating Apr 08, 2025, 04:36 PM UTC
Proton VPN servers in Myanmar are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
- resolved Apr 09, 2025, 08:07 AM UTC
This incident has been resolved.
Notice April 8, 2025 Proton Docs technical difficulties 1h 49m
Started Apr 08, 2025, 10:44 AM UTC· resolved Apr 08, 2025, 12:33 PM UTC
- investigating Apr 08, 2025, 10:44 AM UTC
Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.
- identified Apr 08, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2025, 11:56 AM UTC
A hotfix has been implemented and we're monitoring the results.
- resolved Apr 08, 2025, 12:33 PM UTC
The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.
Notice April 6, 2025 Connectivity issues for UAE users accessing Proton VPN servers via DU Telecom ISP 49d 21h
Started Apr 06, 2025, 11:53 AM UTC· resolved May 26, 2025, 09:16 AM UTC
- investigating Apr 06, 2025, 11:53 AM UTC
We are currently investigating this. Thank you for your patience.
- monitoring Apr 08, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2025, 09:16 AM UTC
This incident has been resolved.
Notice March 20, 2025 Proton VPN dedicated servers in Ashburn, US scheduled maintenance 3d 17h Regular Servers
Started Mar 20, 2025, 02:14 PM UTC· resolved Mar 24, 2025, 07:53 AM UTC
- investigating Mar 20, 2025, 02:14 PM UTC
Proton VPN dedicated servers in Ashburn, US are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
- resolved Mar 24, 2025, 07:53 AM UTC
This incident has been resolved.
Notice March 17, 2025 Proton VPN servers in Switzerland scheduled maintenance 42d 21h Regular Servers
Started Mar 17, 2025, 11:53 AM UTC· resolved Apr 29, 2025, 09:43 AM UTC
- investigating Mar 17, 2025, 11:53 AM UTC
Some Proton VPN servers in Switzerland are under maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
- resolved Apr 29, 2025, 09:43 AM UTC
This incident has been resolved.
Notice March 12, 2025 Scheduled maintenance on some Proton VPN servers in Los Angeles 4d 20h Regular Servers
Started Mar 12, 2025, 03:59 PM UTC· resolved Mar 17, 2025, 12:17 PM UTC
- investigating Mar 12, 2025, 03:59 PM UTC
Parts of Proton VPN infrastructure in Los Angeles, US, will be under planned maintenance. This is a scheduled maintenance, we apologize for the inconvenience.
- resolved Mar 17, 2025, 12:17 PM UTC
This incident has been resolved.
Notice February 4, 2025 Partial Outage 3h 36m Web Application, Incoming Mail, Outgoing Mail, Bridge and 3 more
Started Feb 04, 2025, 04:18 PM UTC· resolved Feb 04, 2025, 07:55 PM UTC
- investigating Feb 04, 2025, 04:18 PM UTC
We've identified a potential issue with our Proton Mail services and are investigating.
- monitoring Feb 04, 2025, 04:48 PM UTC
A fix has been implemented and all services are back online. We're monitoring to see results, and we'll come back with more updates soon.
- monitoring Feb 04, 2025, 05:47 PM UTC
Services are still operating as usual, and we are continuing to monitor the situation. We will come back with another update later.
- monitoring Feb 04, 2025, 06:52 PM UTC
There was a partial downtime earlier today, impacting different services at different times over a roughly half-hour period. Services have been fully back online since approximately 17:40 Zurich. Due to redundant systems, no data was lost, but some emails may be delayed. If, for some reason, you continue to have temporary issues connecting to Proton services, please try using a different device, different internet connection, or VPN server. Proton's 24/7 infrastructure and security teams are continuing to monitor the changes we have implemented to strengthen our infrastructure today. We are leaving this incident open for the time being as we may add more technical details later.
- resolved Feb 04, 2025, 07:55 PM UTC
This incident has been resolved. If you are still experiencing any issues please contact our customer support team so that we may assist you further. Thank you for your patience.
Notice January 22, 2025 Proton VPN servers in Japan scheduled maintenance 19h 50m Regular Servers
Started Jan 22, 2025, 04:39 PM UTC· resolved Jan 23, 2025, 12:29 PM UTC
- investigating Jan 22, 2025, 04:39 PM UTC
Proton VPN servers in Japan are under planned maintenance. This is a scheduled maintenance, we apologize for the inconvenience. We will follow up with more information accordingly.
- identified Jan 22, 2025, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 23, 2025, 12:29 PM UTC
This incident has been resolved.
Minor January 19, 2025 TikTok and CapCut ban 11d 7h Free servers
Started Jan 19, 2025, 10:34 AM UTC· resolved Jan 30, 2025, 05:43 PM UTC
- investigating Jan 19, 2025, 10:34 AM UTC
Coinciding with the TikTok and CapCut ban in the US, we're having a spike of connections and traffic towards our services. Our tech team is working to ensure that loads are balanced, making sure the experience is smooth for everybody. Additionally, we have had reports of widespread internet issues (non-VPN related) in resolving tiktok.com outside of the US. Our team is ensuring DNS resolution works at all time for Proton VPN users.
- monitoring Jan 19, 2025, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 19, 2025, 11:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 20, 2025, 11:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2025, 05:43 PM UTC
This incident has been resolved.
Minor December 17, 2024 Service instability due to network incident 1h 29m Web Application, Mobile Apps, Web Application, Mobile Apps and 8 more
Started Dec 17, 2024, 11:20 PM UTC· resolved Dec 18, 2024, 12:50 AM UTC
- investigating Dec 17, 2024, 11:20 PM UTC
Due to a network incident, Proton is experiencing service instability. We have all hands on deck currently working on improving stability, and we will update again as soon as we have more information. Thank you for your patience!
- investigating Dec 17, 2024, 11:22 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 17, 2024, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2024, 12:50 AM UTC
Due to an undocumented change in an operating system update shipped by one of our network equipment vendors, network devices in our Frankfurt datacenter experienced an unexpected partial failure. This incident impacted primarily Proton Mail, with approximately 50% of users who were routed to the impacted datacenter experiencing intermittent downtime for approximately 1 hour. Due to redundant systems, no data or emails were lost, but some email delivery may have been delayed. Incident report: Because the failure was partial, it was not sufficient to trigger a failover. Due to the unique circumstances surrounding this failure, a significant amount of confusion led to a longer than usual delay before the infrastructure engineers on shift made the call to failover to an alternative site. That restored services, with approximately 30 minutes of lingering low-level instability while load was rebalanced. Investigation that took place in parallel uncovered the undocumented operating system change in the network device update that was rolled out earlier this month. Impacted network devices were updated, and the Frankfurt datacenter brought back into production with no user impact. Proton routinely conducts testing before rolling out software patches to our network equipment and rolls them out gradually. Unfortunately, this problematic undocumented change was not discovered because it only created issues under specific load conditions (indeed, the new software had been running for weeks without issues). We apologize for the longer than usual incident response time. In the coming days, we will be analyzing our response to this incident to reduce future reaction times.
Minor November 22, 2024 Editing for Proton Docs unavailable 55m Web Application
Started Nov 22, 2024, 01:37 AM UTC· resolved Nov 22, 2024, 02:33 AM UTC
- identified Nov 22, 2024, 01:37 AM UTC
The fiber faults between continental Europe and the Nordic countries caused a failure in the systems supporting the Proton Docs real-time editing feature. While document content is available, it is read-only for now. We are working to diagnose the failure and restore service as soon as possible. We apologize for the inconvenience.
- resolved Nov 22, 2024, 02:33 AM UTC
Editing for Proton Docs is now working normally.
Notice November 21, 2024 Partial unreachability due to fiber failures between continental Europe and the Nordic countries –
Started Nov 21, 2024, 11:00 PM UTC· resolved Nov 21, 2024, 11:00 PM UTC
- resolved Nov 22, 2024, 01:24 AM UTC
Apologies for the delay in updating the status. The issue has now been resolved. Root cause was multiple simultaneous fiber failures somewhere in Nordic/Baltic region. It randomly impacted some users if their connection happened to traverse the impacted routes. As you might have seen on the news, fiber lines in the Baltics have been going down for unexplained reasons lately, and more issues cropped up tonight. We removed the problematic sites and networks to reroute traffic, but it took a bit longer than usual as we had some issues accessing some of our equipment in that region.
Notice November 6, 2024 Partial outage on Proton VPN servers in Romania 15h 19m Regular Servers
Started Nov 06, 2024, 03:43 PM UTC· resolved Nov 07, 2024, 07:02 AM UTC
- investigating Nov 06, 2024, 03:43 PM UTC
Some Proton VPN servers in Romania are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- resolved Nov 07, 2024, 07:02 AM UTC
This incident has been resolved.