Proton incident

Database geolocation issue in Costa Rica and Georgia

Notice Resolved View vendor source →

Proton experienced a notice incident on May 28, 2025 affecting Regular Servers, lasting 13d 21h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 08:53 AM UTC
Resolved
Jun 11, 2025, 06:20 AM UTC
Duration
13d 21h
Detected by Pingoru
May 28, 2025, 08:53 AM UTC

Affected components

Regular Servers

Update timeline

  1. investigating May 28, 2025, 08:53 AM UTC

    We are currently experiencing a geolocation issue with the Costa Rica and Georgia VPN servers. Our team is collaborating with the geolocation database provider to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause

  2. resolved Jun 11, 2025, 06:20 AM UTC

    This incident has been resolved.