Protime incident

Performance issues myProtime/ProTeam

Minor Resolved View vendor source →

Protime experienced a minor incident on June 30, 2025 affecting myProtime and ProTeam, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 12:00 PM UTC
Resolved
Jul 02, 2025, 08:00 AM UTC
Duration
1d 20h
Detected by Pingoru
Jun 30, 2025, 12:00 PM UTC

Affected components

myProtimeProTeam

Update timeline

  1. investigating Jan 30, 2026, 02:56 PM UTC

    Customers on Database 20 may experience performance issues, including slowness with refreshing the day program in ProTeam/myProtime. Calculations are currently in the backlog and will be processed as soon as possible. Our team is currently investigating the root cause.

  2. resolved Jan 30, 2026, 02:57 PM UTC

    This incident has been resolved.