Protime incident

Automatic hardware update issues

Minor Resolved View vendor source →

Protime experienced a minor incident on July 8, 2025 affecting Time Terminals and Access Terminals, lasting 30d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 07:00 AM UTC
Resolved
Aug 07, 2025, 08:00 PM UTC
Duration
30d 13h
Detected by Pingoru
Jul 08, 2025, 07:00 AM UTC

Affected components

Time TerminalsAccess Terminals

Update timeline

  1. investigating Jan 30, 2026, 02:57 PM UTC

    We are investigating an issue that in rare cases our hardware is not getting the latest update, which should happen automatically. We have a manual workaround in place when issues are being reported, so don't hesitate to reach out. We are working hard on fixing the automatic update process.

  2. resolved Jan 30, 2026, 02:57 PM UTC

    This incident has been resolved.