ProPay incident

ProPay System Processing Issue

Notice Resolved View vendor source →

ProPay experienced a notice incident on March 12, 2026 affecting Payment Facilitation - Heartland, Portico, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 08:07 PM UTC
Resolved
Mar 12, 2026, 08:07 PM UTC
Duration
—
Detected by Pingoru
Mar 12, 2026, 08:07 PM UTC

Affected components

Payment Facilitation - Heartland, Portico

Update timeline

  1. resolved Mar 12, 2026, 08:07 PM UTC

    We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.