Resolved on February 21, 2025, affecting Direct Credit Card and ACH Processing.
On 2/20/2025, between 5:26-7:00am MT, partners processing on the Heartland + ProPay platform experienced processing issues related to a certificate update. The change was reverted to restore service. Our teams are working to implement improved testing and validation procedures to prevent similar issues from occurring in the future.
Affected components
Update timeline
- resolved Feb 21, 2025, 07:28 PM UTC
On 2/20/2025, between 5:26-7:00am MT, partners processing on the Heartland + ProPay platform experienced processing issues related to a certificate update. The change was reverted to restore service. Our teams are working to implement improved testing and validation procedures to prevent similar issues from occurring in the future.
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