Project44 incident

Container Track & Trace (CTT) – Partial Service Disruption

Minor Resolved View vendor source →

Project44 experienced a minor incident on August 26, 2026 affecting Track & Trace API and Track & Trace API, lasting 21h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 11:41 AM UTC
Resolved
Aug 27, 2026, 09:25 AM UTC
Duration
21h 43m
Detected by Pingoru
Aug 26, 2026, 11:41 AM UTC

Affected components

Track & Trace APITrack & Trace API

Update timeline

  1. investigating Aug 26, 2026, 11:41 AM UTC

    Dear Valued Customer, We are currently experiencing a disruption affecting the Container Track & Trace (CTT) system, which may impact customers using CTT services. We sincerely apologize for any inconvenience this may cause. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

  2. monitoring Aug 26, 2026, 04:59 PM UTC

    Dear Valued Customer, Our engineering team has identified the cause of the disruption affecting the Container Track & Trace (CTT) system, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to restore normal service. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

  3. resolved Aug 27, 2026, 09:25 AM UTC

    Dear Valued Customer, The disruption affecting the Container Track & Trace (CTT) system has been resolved. Our engineering team has confirmed that the affected services have returned to normal, and we have verified that the Container Track & Trace (CTT) system is operating as expected. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support