Resolved after 1 hour 27 minutes, affecting Visibility Operations Center (VOC) and Dispatch API and 1 more, on September 1, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:53 PM UTC
Dear Valued Customer, We are currently experiencing an issue with the Dispatch module in NA Production, resulting in dispatch requests failing for multiple customers. This has been classified as an incident. A roll-back is currently in progress to resolve the issue, and our engineering team is treating this as a priority. We will continue to provide updates here as they become available. Regards,
- monitoring Sep 01, 2026, 05:03 PM UTC
Dear Valued Customer, A fix has been implemented and we are monitoring the results. We have deployed a roll-back for the Dispatch issue in NA Production and are closely monitoring the system to confirm that dispatch requests are processing normally for all customers. We will provide a further update once we can confirm full resolution. Regards, Customer Support
- monitoring Sep 01, 2026, 05:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 06:20 PM UTC
This incident has been resolved.
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