Is Products Up down?
Last checked 6m agoNo incidents right now.
Products Up is operational right now. Last checked 6m ago; the most recent incident resolved 11d ago.
Real-time Products Up status, recent outages, and incident history — pulled directly from Products Up's official status page at http://status.productsup.io every 5 minutes. Pingoru tracks 16 Products Up services and has captured 7 incidents in the last 90 days (99.65% uptime). Get email, Slack, Discord, or webhook alerts the moment Products Up reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Productsup Platform
Timeline · 3 updates
- investigating · Jun 02, 2026, 10:28 AM UTC
We are currently experiencing issues with the Platform Authentication System. Data Processing is not affected. We are currently investigating the issue, please bear with us in the meantime.
- identified · Jun 02, 2026, 10:31 AM UTC
The issue proved to be only transitory, and the Platform is working again. We will post a resolution note when the root cause has been identified.
- resolved · Jun 02, 2026, 11:26 AM UTC
Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.
Latest: Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, w…
-
- Platform APIProductsup PlatformData ProcessingDestination "Productsup Server"Image ServiceFTP ServiceProxy ServiceTracking ServiceStream APIAuthentication Service
Timeline · 4 updates
- investigating · Jun 01, 2026, 11:51 AM UTC
We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths. No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
- identified · Jun 01, 2026, 02:31 PM UTC
We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix. The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.
- monitoring · Jun 01, 2026, 02:49 PM UTC
Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.
- resolved · Jun 02, 2026, 04:54 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Data Processing
Timeline · 2 updates
- investigating · May 29, 2026, 03:32 PM UTC
We are currently investigating delays affecting connector runs. Some runs may take longer than usual to start or resume. No data is at risk, and runs will continue to process — they may simply be slower to complete during this period. Our engineering team is actively working to restore normal processing times. We will provide an update when this happens.
- resolved · May 29, 2026, 06:42 PM UTC
This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting connections to third-party platforms that were applying API rate limits to incoming requests. No data was lost, and affected imports were retried automatically. The backlog has now cleared and import times have returned to normal. We have also taken steps to reduce the likelihood of similar delays in the future. Thank you for your patience.
Latest: This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting …
-
- Platform APIProductsup Platform
Timeline · 3 updates
- investigating · Apr 07, 2026, 01:09 PM UTC
We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.
- monitoring · Apr 07, 2026, 01:41 PM UTC
The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident.
- resolved · Apr 07, 2026, 02:30 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Performance Issues ResolvedStarted Jun 02, 2026, 10:28 AM UTC · Resolved Jun 02, 2026, 11:26 AM UTC · 58m
- Degraded Network Connectivity ResolvedStarted Jun 01, 2026, 11:51 AM UTC · Resolved Jun 02, 2026, 04:54 AM UTC · 17h 3m
- Started May 29, 2026, 03:32 PM UTC · Resolved May 29, 2026, 06:42 PM UTC · 3h 9m
- Platform stability issues ResolvedStarted Apr 07, 2026, 01:09 PM UTC · Resolved Apr 07, 2026, 02:30 PM UTC · 1h 21m