Products Up Outage History

There were 3 Products Up outages since February 3, 2026 totaling 3h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.productsup.io

Minor April 7, 2026

Platform stability issues

Detected by Pingoru: Apr 07, 2026, 01:09 PM UTC
Resolved: Apr 07, 2026, 02:30 PM UTC
Duration: 1h 21m

Affected: Platform APIProductsup Platform

Timeline · 3 updates

investigating Apr 07, 2026, 01:09 PM UTC

We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.
monitoring Apr 07, 2026, 01:41 PM UTC

The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident.
resolved Apr 07, 2026, 02:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Productsup Transport File Service Disruption

Detected by Pingoru: Mar 03, 2026, 01:49 PM UTC
Resolved: Mar 03, 2026, 01:49 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 03, 2026, 01:49 PM UTC

Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

Read the full incident report →

Major February 3, 2026

Platform database issues

Detected by Pingoru: Feb 03, 2026, 07:22 AM UTC
Resolved: Feb 03, 2026, 09:56 AM UTC
Duration: 2h 34m

Affected: Productsup PlatformData Processing

Timeline · 3 updates

investigating Feb 03, 2026, 07:22 AM UTC

Dear customers, we're currently investigating some database cluster issues that may have caused some jobs to fail. We will update this incident when the root cause will be identified. Your Productsup Tech Operations Team
identified Feb 03, 2026, 07:32 AM UTC

We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved. Services are now operating normally. We are monitoring the situation and will provide further updates if needed.
resolved Feb 03, 2026, 09:56 AM UTC

The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.

Read the full incident report →

Looking to track Products Up downtime and outages?

Pingoru polls Products Up's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Products Up reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Products Up alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Products Up for free

5 free monitors · No credit card required