Products Up is currently experiencing a minor incident affecting Data Processing, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 11:05 AM UTC
Since 13 October, we have seen elevated load on our data processing infrastructure. Some customers may see longer run times, and runs may be delayed, especially during peak hours. Imports, exports and runs still complete, but they take longer than usual. Our engineering team is actively investigating and working to restore normal processing times. No data is lost. We will post another update by 20:00 CEST, or sooner if anything changes. We apologize for the inconvenience.
- investigating Oct 16, 2026, 06:09 PM UTC
We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform. Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected. We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.