productboard incident

New boards types (Beta) are not loading

Resolved after 1 hour 31 minutes, affecting Web Application, on June 27, 2024.

resolved Jun 27, 2024, 04:47 PM UTC

This issue has now been resolved. You should now be able to load all new board types. Thank you for your patience and understanding.

Started
Jun 27, 2024, 03:16 PM UTC
Resolved
Jun 27, 2024, 04:47 PM UTC
Duration
1h 31m
Detected by Pingoru
Jun 27, 2024, 03:16 PM UTC

Affected components

Web Application

Update timeline

  1. identified Jun 27, 2024, 03:16 PM UTC

    Customers are unable to load new board types (Grid, Timeline - Beta) in their workspace. The issue is identified and our team is working on a fix. Non-Beta Feature boards and Roadmaps should not be affected.

  2. resolved Jun 27, 2024, 04:47 PM UTC

    This issue has now been resolved. You should now be able to load all new board types. Thank you for your patience and understanding.

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