SchoolCare Works – New Family Registration Pages Unavailable

Update timeline

1. investigating May 29, 2026, 03:53 PM UTC

   We are aware of an issue affecting new family registration pages for SchoolCare Works customers. Families attempting to access registration pages are receiving an error preventing them from completing registration. All other areas of the SchoolCare Works application are functioning normally. Our engineering team is actively investigating and working toward a resolution. We will provide updates as they become available.

2. identified May 29, 2026, 04:22 PM UTC

   We have identified the root cause of the issue affecting new family registration pages for SchoolCare Works customers. A fix has been developed and is currently completing final validation. We are targeting deployment to production within the next 30 minutes. All other areas of the SchoolCare Works application continue to function normally. We will post another update once the fix has been deployed.

3. monitoring May 29, 2026, 04:55 PM UTC

   A hotfix has been deployed to all affected production environments and new family registration pages have been verified as restored. We are actively monitoring to confirm full stability. No further action is needed on your end. We will post a final update once we have confirmed the issue is fully resolved.

4. resolved May 29, 2026, 05:51 PM UTC

   This incident has been resolved. New family registration pages are fully restored and operating normally across all affected SchoolCare Works environments. We apologize for the disruption this caused to your operations. If you continue to experience any issues, please contact our support team.