Procare experienced a critical incident on July 9, 2026 affecting API and PayNow, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 12:10 PM UTC
We are currently experiencing an issue impacting all payment processing. Customers may be unable to complete payment transactions at this time. Our teams are actively investigating the issue and working to restore service as quickly as possible. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work toward a resolution.
- monitoring Jul 09, 2026, 12:19 PM UTC
Payment processing has been restored, and transactions are now processing successfully. The disruption impacted payment processing from approximately 2:00 AM to 5:15 AM PT. Payments attempted during this period were not processed, and users would have received an error message. Autopay transactions impacted by the disruption will automatically be reattempted. Our teams will continue to monitor the system to ensure stability. We will provide an additional update once the incident is fully resolved. We appreciate your patience while we worked to restore service.
- resolved Jul 09, 2026, 02:42 PM UTC
The payment processing disruption has been resolved, and all payment attempts are now processing successfully. The disruption impacted payment processing beginning at approximately 9:00pm PT on 7/8/26, with a full outage from 2:00 AM to 5:15 AM PT on 7/9/26. Payments attempted unsuccessfully during this period were not processed, and users would have received a connection error. These were connection failures, not payment declines, and no decline fees will be assessed as a result of this incident. Impacted Procare Online Autopay payments will automatically retry today. Our teams have confirmed that payment processing remains stable, and we are closing this incident as resolved. We appreciate your patience while we worked to restore service.