Procare incident
Procare Online Daily Activity Outage and SISO Duplication
Procare experienced a major incident on June 15, 2026 affecting API, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 03:16 PM UTC
We are aware of an issue impacting Daily Activity logging for some customers. Users may experience errors when saving activities and may see duplicate SISO activity entries. Our team is actively investigating and working toward a resolution. We will provide updates as more information becomes available.
- monitoring Jun 15, 2026, 03:54 PM UTC
A fix has been released and our team is monitoring to ensure full resolution. New Daily Activities and SISO entries are posting as expected, and activities that failed to post during the outage have been queued to post retroactively. Our team is reviewing the scope of duplicated entries and working to determine the best path for cleanup. We will provide updates as more information becomes available.
- resolved Jun 15, 2026, 11:06 PM UTC
After continued monitoring, we have confirmed this incident is fully resolved. No new instances of Daily Activity logging errors, including duplicate SISO activities, have been observed since the fix was released. Our team will be implementing cleanup efforts this week to remove any duplicated activities created during the incident window. We appreciate your patience while we worked to address this issue.