Prisma Data incident

Suspected Accelerate Disruption - Investigating

Major Resolved View vendor source →

Prisma Data experienced a major incident on October 2, 2025 affecting Prisma Accelerate, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 03:49 PM UTC
Resolved
Oct 02, 2025, 04:37 PM UTC
Duration
48m
Detected by Pingoru
Oct 02, 2025, 03:49 PM UTC

Affected components

Prisma Accelerate

Update timeline

  1. investigating Oct 02, 2025, 03:49 PM UTC

    Description: We are investigating the impact of a suspected disruption that was automatically detected by our system. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

  2. monitoring Oct 02, 2025, 04:11 PM UTC

    Description: Query engines are now being started as expected and traffic has returned to normal. We're continuing to investigate the issue and monitor traffic across Accelerate. Affected users: All Root cause: Currently unknown Workarounds: None identified

  3. resolved Oct 02, 2025, 04:37 PM UTC

    This incident has been resolved.