Prisma Data incident

Prisma Postgres connection issues in US East region

Notice Resolved View vendor source →

Prisma Data experienced a notice incident on October 8, 2025 affecting Prisma Postgres, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 02:18 PM UTC
Resolved
Oct 08, 2025, 04:07 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 08, 2025, 02:18 PM UTC

Affected components

Prisma Postgres

Update timeline

  1. investigating Oct 08, 2025, 02:18 PM UTC

    Description: We are currently investigating Prisma Postgres connection issues in US East. Affected users: Users connecting from applications running in US East. Root cause: Currently unknown Workarounds: None identified

  2. monitoring Oct 08, 2025, 02:34 PM UTC

    Description: We've identified an issue in the proxies running on US East hosts and have applied a mitigation. Affected users: Users connecting from applications running in US East. Root cause: disruption to proxy services in US East region Workarounds: None identified

  3. resolved Oct 08, 2025, 04:07 PM UTC

    We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected. The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.