Prisma Cloud incident

API availability problem

Critical Resolved View vendor source →

Prisma Cloud experienced a critical incident on January 28, 2026 affecting API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 04:44 PM UTC
Resolved
Jan 28, 2026, 05:46 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 28, 2026, 04:44 PM UTC

Affected components

API

Update timeline

  1. investigating Jan 28, 2026, 04:44 PM UTC

    We are aware of an availability issue with our API and are working on a fix.

  2. identified Jan 28, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 05:46 PM UTC

    This incident has been resolved.