Print Tracker Pro Outage History

Print Tracker Pro had 6 outages in the last 2 years totaling 42h 25m of downtime — averaging 0.2 incidents per month.

There were 6 Print Tracker Pro outages since July 28, 2025 totaling 42h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://printtrackerpro.statuspage.io

Major March 25, 2026

Email Alerts Not Sending

Detected by Pingoru: Mar 25, 2026, 05:51 PM UTC
Resolved: Mar 25, 2026, 06:44 PM UTC
Duration: 53m

Timeline · 3 updates

identified Mar 25, 2026, 05:51 PM UTC

We are currently investigating an issue with email alerts not being fired since the 10:00am MT on March 24th. We've identified the problem and are working to implement a solution. Alerts have been properly detected and created within the webadmin and in the short term, we'd advise referring to the "Manage alerts" page for missed alerts since yesterday.
monitoring Mar 25, 2026, 06:08 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 25, 2026, 06:44 PM UTC

This incident has been resolved. All missed low supply alerts or replacement alerts will be manually sent shortly.

Read the full incident report →

Minor December 18, 2025

Some User Accounts Appearing "Deactivated"

Detected by Pingoru: Dec 18, 2025, 03:49 PM UTC
Resolved: Dec 18, 2025, 04:44 PM UTC
Duration: 54m

Affected: Webadmin

Timeline · 4 updates

investigating Dec 18, 2025, 03:49 PM UTC

We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.
identified Dec 18, 2025, 04:12 PM UTC

We have implemented a fix and are in the process of releasing it.
monitoring Dec 18, 2025, 04:32 PM UTC

All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.
resolved Dec 18, 2025, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Remote Technician Timeouts

Detected by Pingoru: Nov 21, 2025, 12:16 AM UTC
Resolved: Nov 21, 2025, 12:28 AM UTC
Duration: 11m

Affected: Remote Technician

Timeline · 2 updates

identified Nov 21, 2025, 12:16 AM UTC

We identified a DNS issue specifically with Remote Technician connections timing out. We have identified the problem and are currently working towards a resolution.
resolved Nov 21, 2025, 12:28 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Outage Impact on Print Tracker

Detected by Pingoru: Oct 20, 2025, 06:07 PM UTC
Resolved: Oct 21, 2025, 03:27 PM UTC
Duration: 21h 19m

Affected: Intercom Support

Timeline · 2 updates

monitoring Oct 20, 2025, 06:07 PM UTC

We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
resolved Oct 21, 2025, 03:27 PM UTC

This incident has been resolved.

Read the full incident report →

Critical September 16, 2025

Host Infrastructure Outage

Detected by Pingoru: Sep 16, 2025, 03:20 PM UTC
Resolved: Sep 16, 2025, 03:35 PM UTC
Duration: 15m

Affected: WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote Technician

Timeline · 5 updates

investigating Sep 16, 2025, 03:20 PM UTC

We are currently investigating this issue. Several Google Cloud Platform compute hosts have crashed. Our team is working to identify the cause and bring on new hosts.
identified Sep 16, 2025, 03:24 PM UTC

The problematic hosts were identified and are being removed from the cluster. New hosts are coming online now.
identified Sep 16, 2025, 03:26 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 16, 2025, 03:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 16, 2025, 03:35 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 28, 2025

Webadmin Upstream Disconnect Error

Detected by Pingoru: Jul 28, 2025, 07:08 PM UTC
Resolved: Jul 29, 2025, 02:00 PM UTC
Duration: 18h 52m

Affected: Webadmin

Timeline · 7 updates

monitoring Jul 28, 2025, 07:08 PM UTC

Some users are reported intermittent "upstream connect error or disconnect/reset before headers. reset reason: connection termination" errors. We believe we have identified the issue and are working to implement a fix.
monitoring Jul 28, 2025, 07:15 PM UTC

We have implemented a fix and are monitoring closely.
monitoring Jul 28, 2025, 07:24 PM UTC

We are still seeing intermittent failures and are continuing to investigate.
monitoring Jul 28, 2025, 07:51 PM UTC

We have implemented a fix and are monitoring closely.
monitoring Jul 28, 2025, 08:06 PM UTC

We are still seeing intermittent failures and are continuing to investigate.
monitoring Jul 28, 2025, 09:44 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 29, 2025, 02:00 PM UTC

This incident has been resolved.

Read the full incident report →