Resolved after 3 hours 33 minutes, affecting Login, on August 28, 2025.
We are continuing to work on a fix for this issue. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
Affected components
Update timeline
- investigating Aug 28, 2025, 05:45 PM UTC
We are aware that some users not receiving 2FA codes via cellular text. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
- identified Aug 28, 2025, 06:48 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2025, 07:49 PM UTC
We are continuing to work on a fix for this issue. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
- resolved Aug 28, 2025, 09:19 PM UTC
This incident has been resolved.
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