Practice Better Outage History
Practice Better is up right nowPingoru has recorded 47 incidents for Practice Better: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Major September 22, 2026 DrFirst Disruption 2h 24m DrFirst
Started Sep 22, 2026, 07:49 PM UTC· resolved Sep 22, 2026, 10:13 PM UTC
- identified Sep 22, 2026, 07:49 PM UTC
We're aware that the DrFirst e-prescribing integration is currently not loading for some users. Our team has identified the issue and is actively working on a fix. We'll update this status as soon as it's resolved. Thank you for your patience.
- resolved Sep 22, 2026, 10:13 PM UTC
This incident has been resolved.
Major August 24, 2026 Web Portal - Degraded Performance 22m Web Portal
Started Aug 24, 2026, 05:07 PM UTC· resolved Aug 24, 2026, 05:30 PM UTC
- investigating Aug 24, 2026, 05:07 PM UTC
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
- investigating Aug 24, 2026, 05:29 PM UTC
We are continuing to investigate this issue.
- resolved Aug 24, 2026, 05:30 PM UTC
This incident has been resolved.
Notice July 27, 2026 Fullscript Integration Outage 56m Fullscript
Started Jul 27, 2026, 06:31 PM UTC· resolved Jul 27, 2026, 07:28 PM UTC
- monitoring Jul 27, 2026, 06:31 PM UTC
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
- monitoring Jul 27, 2026, 06:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 27, 2026, 07:28 PM UTC
This incident has been resolved.
Minor March 12, 2026 AI Charting Assistant Summaries Delay 3h 20m Web Portal
Started Mar 12, 2026, 06:06 PM UTC· resolved Mar 12, 2026, 09:27 PM UTC
- investigating Mar 12, 2026, 06:06 PM UTC
Some AI Charting Assistant summaries may experience delays in processing.
- resolved Mar 12, 2026, 09:27 PM UTC
Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.
Major February 24, 2026 Documents Section Unavailable 1h 12m Web Portal
Started Feb 24, 2026, 06:51 PM UTC· resolved Feb 24, 2026, 08:04 PM UTC
- identified Feb 24, 2026, 06:51 PM UTC
We are currently experiencing an issue on the Documents section of the portal. We expect to have it resolved in the next 30 minutes.
- resolved Feb 24, 2026, 08:04 PM UTC
This incident has been resolved. A reload of the portal may be required.
Minor February 11, 2026 PB Payments Payout Balance Visibility Issue 20h 44m Stripe
Started Feb 11, 2026, 09:40 PM UTC· resolved Feb 12, 2026, 06:25 PM UTC
- investigating Feb 11, 2026, 09:40 PM UTC
We are currently investigating an issue affecting PB Payments where some customers may be unable to view their balance and payout information. Payment processing is not affected — all payments continue to work normally. We'll provide updates as we have more information.
- resolved Feb 12, 2026, 06:25 PM UTC
This incident has been resolved.
Major December 3, 2025 Natural Dispensary Disruption 1d 6h Natural Dispensary
Started Dec 03, 2025, 04:33 PM UTC· resolved Dec 04, 2025, 10:56 PM UTC
- monitoring Dec 03, 2025, 04:33 PM UTC
Natural Dispensary is currently experiencing a partial outage including product searches. We are monitoring and will provide an update when it is available.
- resolved Dec 04, 2025, 10:56 PM UTC
This incident has been resolved.
Major November 18, 2025 Fullscript Disruption 2h 1m Fullscript
Started Nov 18, 2025, 04:04 PM UTC· resolved Nov 18, 2025, 06:06 PM UTC
- monitoring Nov 18, 2025, 04:04 PM UTC
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
- resolved Nov 18, 2025, 06:06 PM UTC
This incident has been resolved.
Notice October 20, 2025 That Clean Life Disruption 10h 50m That Clean Life
Started Oct 20, 2025, 03:14 PM UTC· resolved Oct 21, 2025, 02:04 AM UTC
- identified Oct 20, 2025, 03:14 PM UTC
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 07:35 PM UTC
Service Restored - Monitoring Performance
- resolved Oct 21, 2025, 02:04 AM UTC
This incident has been resolved.
Notice October 1, 2025 Delay in Processing AI Charting Summaries 5d 23h Web Portal
Started Oct 01, 2025, 03:10 PM UTC· resolved Oct 07, 2025, 02:55 PM UTC
- investigating Oct 01, 2025, 03:10 PM UTC
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
- resolved Oct 07, 2025, 02:55 PM UTC
This incident has been resolved.
Notice September 23, 2025 Scheduled Event & Automation Delays 17h 52m Web Portal
Started Sep 23, 2025, 07:42 PM UTC· resolved Sep 24, 2025, 01:34 PM UTC
- investigating Sep 23, 2025, 07:42 PM UTC
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
- resolved Sep 24, 2025, 01:34 PM UTC
This incident has been resolved.
Notice September 12, 2025 Email Delivery Delays 1h 54m Email Delivery
Started Sep 12, 2025, 12:53 PM UTC· resolved Sep 12, 2025, 02:48 PM UTC
- monitoring Sep 12, 2025, 12:53 PM UTC
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
- resolved Sep 12, 2025, 02:48 PM UTC
This incident has been resolved.
Critical May 13, 2025 Claim.MD Disruption 4h 13m Claim.MD
Started May 13, 2025, 08:35 PM UTC· resolved May 14, 2025, 12:48 AM UTC
- monitoring May 13, 2025, 08:35 PM UTC
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
- resolved May 14, 2025, 12:48 AM UTC
This incident has been resolved.
Major May 9, 2025 Telehealth issue on iOS app version 2.7.71 1d Telehealth/Video Chat
Started May 09, 2025, 06:58 PM UTC· resolved May 10, 2025, 07:22 PM UTC
- identified May 09, 2025, 06:58 PM UTC
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
- resolved May 10, 2025, 07:22 PM UTC
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Critical April 16, 2025 Zoom Disruption 2h 9m Zoom
Started Apr 16, 2025, 06:56 PM UTC· resolved Apr 16, 2025, 09:06 PM UTC
- monitoring Apr 16, 2025, 06:56 PM UTC
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
- resolved Apr 16, 2025, 09:06 PM UTC
The issue with our Zoom integration has been resolved. Thank you for your patience!
Notice January 10, 2025 Degraded Performance 5h 11m Web Portal
Started Jan 10, 2025, 04:59 PM UTC· resolved Jan 10, 2025, 10:10 PM UTC
- investigating Jan 10, 2025, 04:59 PM UTC
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
- monitoring Jan 10, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 10, 2025, 10:10 PM UTC
This issue is now resolved.
Notice December 15, 2024 Evexia Disruption 5h 44m Evexia Diagnostics
Started Dec 15, 2024, 09:13 PM UTC· resolved Dec 16, 2024, 02:57 AM UTC
- monitoring Dec 15, 2024, 09:13 PM UTC
We are currently experiencing trouble with our Evexia integration. We are investigating and will provide an update when it is available.
- resolved Dec 16, 2024, 02:57 AM UTC
The issue with our Evexia integration has been resolved. Thank you for your patience!
Minor November 20, 2024 Customer Support Delays 20d 18h Help Desk
Started Nov 20, 2024, 07:32 PM UTC· resolved Dec 11, 2024, 02:28 PM UTC
- monitoring Nov 20, 2024, 07:32 PM UTC
Responses may be delayed due to a high volume of support tickets. A member of our team will be with you as soon as possible.
- resolved Dec 11, 2024, 02:28 PM UTC
This incident has been resolved.