PPRO incident
paysafecard | | Resolved Severe Service Degradation
PPRO experienced a major incident on September 10, 2026 affecting paysafecard, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 12:27 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting paysafecard. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- monitoring Sep 10, 2026, 12:34 PM UTC
The service degradation affecting paysafecard has reportedly been resolved. We are currently monitoring the recovery of paysafecard extensively to ensure that performance remains stable before we formally conclude this incident.
- identified Sep 10, 2026, 12:45 PM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- resolved Sep 10, 2026, 12:54 PM UTC
The service degradation affecting paysafecard has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.