PowerSchool experienced a critical incident on September 14, 2026 affecting ADS04 and ADS03 and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 02:34 PM UTC
We are aware of an issue affecting the Atrieve Automated Dispatching System (ADS). Our team is actively investigating the issue and working to identify the scope and restore normal service. We will provide additional updates as more information becomes available.
- investigating Sep 14, 2026, 02:38 PM UTC
We are continuing to investigate this issue.
- identified Sep 14, 2026, 03:53 PM UTC
Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS). In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.
- monitoring Sep 14, 2026, 04:44 PM UTC
We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability. If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.
- resolved Sep 14, 2026, 05:41 PM UTC
Service has been restored, and the Atrieve Automated Dispatching System (ADS) is operating normally. Our team has completed remediation actions and has confirmed that system functionality has returned to expected levels. If you continue to experience issues or encounter any new disruptions related to this incident, please contact PowerSchool Support for assistance. Thank you for your patience while we worked to resolve this issue.