Postscript Outage History
Postscript is up right nowPingoru has recorded 25 incidents for Postscript: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 57 (0%) |
Incidents, newest first
Minor May 8, 2026 AWS Outage Affecting Message Sending 3h 57m Messaging Platform
Started May 08, 2026, 03:29 PM UTC· resolved May 08, 2026, 07:26 PM UTC
- identified May 08, 2026, 03:29 PM UTC
Due to an ongoing outage with our hosting provider AWS, services such as Standard Campaigns, Automations, and Messaging, may be delayed. Our engineering team is working to ensure all messages that were scheduled are sent.
- monitoring May 08, 2026, 04:22 PM UTC
Messages are sending following the AWS disruption and have processed all queued messages. You may see temporary delays in sending and segmentation may be delayed as systems work through the backlog. Our team is actively monitoring recovery.
- monitoring May 08, 2026, 05:34 PM UTC
Messages are sending following the AWS disruption and we have processed all queued messages. You may see temporary delays in segmentation as our system works through the backlog. Our team continues to monitor recovery.
- resolved May 08, 2026, 07:26 PM UTC
This incident has been resolved and Postscript is successfully sending all message types. Our team will continue to Monitor.
Major November 28, 2025 Temporary Service Outage 1h 48m Postscript API, Postscript Web Application (app.postscript.io), SMS Sales Product, Analytics
Started Nov 28, 2025, 06:20 PM UTC· resolved Nov 28, 2025, 08:09 PM UTC
- investigating Nov 28, 2025, 06:20 PM UTC
The Postscript app is currently experiencing a partial outage affecting message sending, app login, & SDK-powered features including opt-ins and OTP codes. Merchants may be unable to access the Postscript app at this time. Our team is aware of the issue and actively working to restore service as quickly as possible. We will continue to post updates to this status page - we apologize for this disruption.
- investigating Nov 28, 2025, 06:40 PM UTC
Message sending is operational, however customers may see sending delays due to carrier delays. We continue to investigate issues impacting popup and popup related features including opt-ins and OTP codes.
- monitoring Nov 28, 2025, 07:14 PM UTC
Postscript is fully operational. All message sends have or will go out, and any send delays are carrier related. We continue to monitor our systems.
- resolved Nov 28, 2025, 08:09 PM UTC
This issue has been resolved and systems are normal. Any send delays are due to current carrier throughput. Impacted attribution data is being backfilled.
Minor November 28, 2025 Cloudflare Outage Impacting Dashboard Access & Partner APIs 1h 48m Postscript API, Postscript Web Application (app.postscript.io)
Started Nov 28, 2025, 04:48 PM UTC· resolved Nov 28, 2025, 06:37 PM UTC
- identified Nov 28, 2025, 04:48 PM UTC
Postscript performance is degraded due to an upstream issue with Cloudflare. This is impacting some customers' ability to log into the application and our partner APIs. Our engineering team has begun migrating to our secondary CDN and are actively working to resolve this issue. Important: Message sending, popups, link tracking, and subscriber experience are fully operational.
- monitoring Nov 28, 2025, 05:27 PM UTC
We’ve implemented a resolution for the issue affecting Postscript login and partner APIs, and systems are functioning as expected. Message sending, popups, Onsite Opt-in, and subscriber experience were not impacted. We continue to monitor to ensure full stability.
- resolved Nov 28, 2025, 06:37 PM UTC
This incident has been resolved.
Notice November 18, 2025 Degraded Performance Due to Cloudflare Incident 52m Postscript API
Started Nov 18, 2025, 02:38 PM UTC· resolved Nov 18, 2025, 03:30 PM UTC
- monitoring Nov 18, 2025, 02:38 PM UTC
Postscript popups and APIs were experiencing degraded performance due to an issue with Cloudflare. We have bypassed Cloudflare for affected traffic and are currently monitoring performance.
- monitoring Nov 18, 2025, 03:11 PM UTC
Cloudflare has resolved the issues affecting our services. We have returned traffic to Cloudflare and are monitoring for any further performance concerns.
- resolved Nov 18, 2025, 03:30 PM UTC
Performance appears to have returned to normal. We will continue monitoring to ensure stable performance, but are marking this incident as resolved.
Major November 6, 2025 Segmentation and Analytics Issues 2d 4h Postscript Web Application (app.postscript.io), Analytics
Started Nov 06, 2025, 07:06 AM UTC· resolved Nov 08, 2025, 11:51 AM UTC
- identified Nov 06, 2025, 07:06 AM UTC
We’re currently experiencing segmentation and analytics delays due to an infrastructure issue with our vendor AWS. This issue affects real-time audience syncing and may impact campaign and automation targeting. Sending is still operational, but audience accuracy may be affected. The AWS engineering team has identified the root cause and is actively working on resolving the issue.
- identified Nov 07, 2025, 12:45 AM UTC
Our vendor AWS has scheduled patch fix for Nov. 7 at close of business to ensure sending isn't interrupted. Sending continues to be fully operational and data will be backfilled.
- resolved Nov 08, 2025, 11:51 AM UTC
This issue has been resolved. Segmentation and analytics are syncing normally. Data is currently backfilling, and segments and analytics will be up to date in the coming days. Sending is fully operational, customers should continue to proceed with campaigns and automations as usual.
Minor October 31, 2025 Degraded platform performance 23m Postscript API, Postscript Web Application (app.postscript.io)
Started Oct 31, 2025, 07:32 PM UTC· resolved Oct 31, 2025, 07:55 PM UTC
- investigating Oct 31, 2025, 07:32 PM UTC
The Postscript platform is experiencing slower processing rates and increased delays sending campaigns. Our team is actively investigating the issue.
- resolved Oct 31, 2025, 07:55 PM UTC
Our engineering team identified the root cause which was database related. The issue has now been fully resolved. During this incident window customers would have experienced some delays with messages.
Major October 20, 2025 AWS Outage 8h 5m Postscript API, Postscript Web Application (app.postscript.io), Analytics
Started Oct 20, 2025, 04:41 PM UTC· resolved Oct 21, 2025, 12:47 AM UTC
- investigating Oct 20, 2025, 04:41 PM UTC
Due to an ongoing outage with our hosting provider AWS, Postscript services such as Campaigns, Automations, Messaging, and Analytics may be degraded or delayed. We continue to work towards full recovery of our application.
- identified Oct 20, 2025, 07:41 PM UTC
We have temporarily paused all marketing SMS sending as we continue to work through the AWS outage related issues. Our Engineering team continues to monitor the situation as AWS systems come back online.
- resolved Oct 21, 2025, 12:47 AM UTC
Postscript is fully operational and successfully sending all message types. There were no delays to opt-ins or unsubscribes processing during the incident. Segmentation and analytics updates may still be delayed as AWS systems recover. Our team continues to monitor.