Postscript experienced a major incident on November 28, 2025 affecting Postscript API and Postscript Web Application (app.postscript.io) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2025, 06:45 PM UTC
The Postscript app is currently experiencing a partial outage affecting message sending, app login, & SDK-powered features including opt-ins and OTP codes. Merchants may be unable to access the Postscript app at this time. Our team is aware of the issue and actively working to restore service as quickly as possible. We will continue to post updates to this status page - we apologize for this disruption.
- investigating Nov 28, 2025, 07:22 PM UTC
Message sending is operational, however customers may see sending delays due to carrier delays. We continue to investigate issues impacting popup and popup related features including opt-ins and OTP codes.
- monitoring Nov 28, 2025, 07:30 PM UTC
Postscript is fully operational. All message sends have or will go out, and any send delays are carrier related. We continue to monitor our systems.
- resolved Nov 28, 2025, 08:09 PM UTC
This issue has been resolved and systems are normal. Any send delays are due to current carrier throughput. Impacted attribution data is being backfilled.