Postscript experienced a major incident on November 6, 2025 affecting Postscript Web Application (app.postscript.io) and Analytics, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 06, 2025, 07:06 AM UTC
We’re currently experiencing segmentation and analytics delays due to an infrastructure issue with our vendor AWS. This issue affects real-time audience syncing and may impact campaign and automation targeting. Sending is still operational, but audience accuracy may be affected. The AWS engineering team has identified the root cause and is actively working on resolving the issue.
- identified Nov 07, 2025, 12:45 AM UTC
Our vendor AWS has scheduled patch fix for Nov. 7 at close of business to ensure sending isn't interrupted. Sending continues to be fully operational and data will be backfilled.
- resolved Nov 08, 2025, 11:51 AM UTC
This issue has been resolved. Segmentation and analytics are syncing normally. Data is currently backfilling, and segments and analytics will be up to date in the coming days. Sending is fully operational, customers should continue to proceed with campaigns and automations as usual.