Postscript Outage History

Postscript had 7 outages in the last 2 years totaling 69h 54m of downtime — averaging 0.3 incidents per month.

There were 7 Postscript outages since October 20, 2025 totaling 69h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.postscript.io

Minor May 8, 2026

AWS Outage Affecting Message Sending

Detected by Pingoru: May 08, 2026, 03:29 PM UTC
Resolved: May 08, 2026, 07:26 PM UTC
Duration: 3h 57m

Affected: Messaging Platform

Timeline · 4 updates

identified May 08, 2026, 04:11 PM UTC

Due to an ongoing outage with our hosting provider AWS, services such as Standard Campaigns, Automations, and Messaging, may be delayed. Our engineering team is working to ensure all messages that were scheduled are sent.
monitoring May 08, 2026, 04:22 PM UTC

Messages are sending following the AWS disruption and have processed all queued messages. You may see temporary delays in sending and segmentation may be delayed as systems work through the backlog. Our team is actively monitoring recovery.
monitoring May 08, 2026, 05:34 PM UTC

Messages are sending following the AWS disruption and we have processed all queued messages. You may see temporary delays in segmentation as our system works through the backlog. Our team continues to monitor recovery.
resolved May 08, 2026, 07:26 PM UTC

This incident has been resolved and Postscript is successfully sending all message types. Our team will continue to Monitor.

Read the full incident report →

Major November 28, 2025

Temporary Service Outage

Detected by Pingoru: Nov 28, 2025, 06:20 PM UTC
Resolved: Nov 28, 2025, 08:09 PM UTC
Duration: 1h 48m

Affected: Postscript APIPostscript Web Application (app.postscript.io)SMS Sales ProductAnalytics

Timeline · 4 updates

investigating Nov 28, 2025, 06:45 PM UTC

The Postscript app is currently experiencing a partial outage affecting message sending, app login, & SDK-powered features including opt-ins and OTP codes. Merchants may be unable to access the Postscript app at this time. Our team is aware of the issue and actively working to restore service as quickly as possible. We will continue to post updates to this status page - we apologize for this disruption.
investigating Nov 28, 2025, 07:22 PM UTC

Message sending is operational, however customers may see sending delays due to carrier delays. We continue to investigate issues impacting popup and popup related features including opt-ins and OTP codes.
monitoring Nov 28, 2025, 07:30 PM UTC

Postscript is fully operational. All message sends have or will go out, and any send delays are carrier related. We continue to monitor our systems.
resolved Nov 28, 2025, 08:09 PM UTC

This issue has been resolved and systems are normal. Any send delays are due to current carrier throughput. Impacted attribution data is being backfilled.

Read the full incident report →

Minor November 28, 2025

Cloudflare Outage Impacting Dashboard Access & Partner APIs

Detected by Pingoru: Nov 28, 2025, 05:27 PM UTC
Resolved: Nov 28, 2025, 06:37 PM UTC
Duration: 1h 10m

Affected: Postscript APIPostscript Web Application (app.postscript.io)

Timeline · 3 updates

identified Nov 28, 2025, 04:48 PM UTC

Postscript performance is degraded due to an upstream issue with Cloudflare. This is impacting some customers' ability to log into the application and our partner APIs. Our engineering team has begun migrating to our secondary CDN and are actively working to resolve this issue. Important: Message sending, popups, link tracking, and subscriber experience are fully operational.
monitoring Nov 28, 2025, 05:27 PM UTC

We’ve implemented a resolution for the issue affecting Postscript login and partner APIs, and systems are functioning as expected. Message sending, popups, Onsite Opt-in, and subscriber experience were not impacted. We continue to monitor to ensure full stability.
resolved Nov 28, 2025, 06:47 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Degraded Performance Due to Cloudflare Incident

Detected by Pingoru: Nov 18, 2025, 02:38 PM UTC
Resolved: Nov 18, 2025, 03:30 PM UTC
Duration: 52m

Affected: Postscript API

Timeline · 3 updates

monitoring Nov 18, 2025, 02:38 PM UTC

Postscript popups and APIs were experiencing degraded performance due to an issue with Cloudflare. We have bypassed Cloudflare for affected traffic and are currently monitoring performance.
monitoring Nov 18, 2025, 03:11 PM UTC

Cloudflare has resolved the issues affecting our services. We have returned traffic to Cloudflare and are monitoring for any further performance concerns.
resolved Nov 18, 2025, 03:30 PM UTC

Performance appears to have returned to normal. We will continue monitoring to ensure stable performance, but are marking this incident as resolved.

Read the full incident report →

Major November 6, 2025

Segmentation and Analytics Issues

Detected by Pingoru: Nov 06, 2025, 07:06 AM UTC
Resolved: Nov 08, 2025, 11:51 AM UTC
Duration: 2d 4h

Affected: Postscript Web Application (app.postscript.io)Analytics

Timeline · 3 updates

identified Nov 06, 2025, 07:06 AM UTC

We’re currently experiencing segmentation and analytics delays due to an infrastructure issue with our vendor AWS. This issue affects real-time audience syncing and may impact campaign and automation targeting. Sending is still operational, but audience accuracy may be affected. The AWS engineering team has identified the root cause and is actively working on resolving the issue.
identified Nov 07, 2025, 12:45 AM UTC

Our vendor AWS has scheduled patch fix for Nov. 7 at close of business to ensure sending isn't interrupted. Sending continues to be fully operational and data will be backfilled.
resolved Nov 08, 2025, 11:51 AM UTC

This issue has been resolved. Segmentation and analytics are syncing normally. Data is currently backfilling, and segments and analytics will be up to date in the coming days. Sending is fully operational, customers should continue to proceed with campaigns and automations as usual.

Read the full incident report →

Minor October 31, 2025

Degraded platform performance

Detected by Pingoru: Oct 31, 2025, 07:32 PM UTC
Resolved: Oct 31, 2025, 07:55 PM UTC
Duration: 23m

Affected: Postscript APIPostscript Web Application (app.postscript.io)

Timeline · 2 updates

investigating Oct 31, 2025, 07:32 PM UTC

The Postscript platform is experiencing slower processing rates and increased delays sending campaigns. Our team is actively investigating the issue.
resolved Oct 31, 2025, 07:55 PM UTC

Our engineering team identified the root cause which was database related. The issue has now been fully resolved. During this incident window customers would have experienced some delays with messages.

Read the full incident report →

Major October 20, 2025

AWS Outage

Detected by Pingoru: Oct 20, 2025, 04:41 PM UTC
Resolved: Oct 21, 2025, 01:39 AM UTC
Duration: 8h 57m

Affected: Postscript APIPostscript Web Application (app.postscript.io)Analytics

Timeline · 3 updates

investigating Oct 20, 2025, 04:41 PM UTC

Due to an ongoing outage with our hosting provider AWS, Postscript services such as Campaigns, Automations, Messaging, and Analytics may be degraded or delayed. We continue to work towards full recovery of our application.
identified Oct 20, 2025, 07:41 PM UTC

We have temporarily paused all marketing SMS sending as we continue to work through the AWS outage related issues. Our Engineering team continues to monitor the situation as AWS systems come back online.
resolved Oct 21, 2025, 01:39 AM UTC

Postscript is fully operational and successfully sending all message types. There were no delays to opt-ins or unsubscribes processing during the incident. Segmentation and analytics updates may still be delayed as AWS systems recover. Our team continues to monitor.

Read the full incident report →