Posh AI incident

Posh Answers and Knowledge Assistant not responding

Resolved after 21 minutes, affecting Posh Answers and Knowledge Assistants, on April 7, 2025.

identified Apr 07, 2025, 01:22 PM UTC

The issue has been identified and a fix is being implemented.

Started
Apr 07, 2025, 01:16 PM UTC
Resolved
Apr 07, 2025, 01:38 PM UTC
Duration
21m
Detected by Pingoru
Apr 07, 2025, 01:16 PM UTC

Affected components

Posh AnswersKnowledge Assistants

Update timeline

  1. investigating Apr 07, 2025, 01:16 PM UTC

    We are currently investigating an issue that is causing our knowledge products to not respond to queries. We will update this incident in 1 hour or sooner if there is a change in status.

  2. identified Apr 07, 2025, 01:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 07, 2025, 01:38 PM UTC

    The fix is in place and the issue is now resolved.

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