Poplapay had 30 outages in the last 2 years totaling 1543h 15m of downtime — averaging 1.2 incidents per month.
There were 30 Poplapay outages since October 6, 2024 totaling 1543h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing elevated error rates on Visa transactions for Danish DKK transactions due to an ongoing issue at the acquirer
The issue was fixed by the acquirer.
Authorizations are failing due to an ongoing issue at Nets Finland acquiring. We are tracking the issue.
Updated incident impact estimate
The acquirer implemented a fix and traffic is recovering
This incident has been resolved.
We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.
The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.
The resent settlement file was confirmed processed successfully.
This is just a test
This incident has been resolved. All systems are operating normally.
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.
The settlement batches for June 5th were sent as expected, and the system is operating normally.
We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.
Nordic acquiring down since 10:06 EET / 9:06 CET.
We are continuing to work with highest priority on a fix for this issue.
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.
Unfortunately, we are seeing failures again.
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.
We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.
We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.
Acquiring side issue affecting multiple PSPs.
working since 18:50 EET
No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.
12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä
There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
This incident has been resolved.
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
This incident has been resolved. We apologize for the inconvenience.
We are seeing elevated authorization failures for Nets Denmark acquiring
Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation
Upstream provider has applied a fix and authorizations are succeeding again
This incident has been resolved.
We are currently investigating this issue.
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
Connections are reported operational
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.
We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring
Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information
Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations
This incident has been resolved.
We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
No further problems noticed in monitoring, closing incident.
We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.
The errors seem to be related to an ongoing incident at Nordea.
We are no longer seeing elevated error rates since 14:20.
There was a brief downtime in Nets Finland authorizations. The issue started at 14:30 EEDT and was resolved at 14:34 EEDT. Cause is not known, but the situation has normalized. We continue to monitor the situation.
Nets Finland had an authorization incident at the time of the observed downtime. Another small hiccup lasting 6 seconds was observed at 14:52 EEDT, but there have been no further errors after that and the situation has been normalized. We apologize for the downtime!
Since 11:26 local time in Finland, connectivity issue between PSP and acquiring system affecting payments for Finnish merchants. We are investigating.
Returned to normal since 12:38 Finland local time. Monitoring.
This incident has been resolved.
Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.
All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!
This incident has been resolved.
Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.
The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.
The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.
The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.
The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.
Some of the payment terminal transactions are failing. We are currently investigating the issue.
The issue has been located to a third party service, which now appears to be working normally again. The authorization success rates are back to normal, and we are monitoring the situation.
This incident has been resolved.
Monday Jan 13th settlements for Nets Finland failed due to a network configuration issue. We are working on it.
Yesterday's settlements have now been successfully sent to Nets Finland. They will be processed one day late from the usual. We apologise for the trouble this has caused.
This incident has been resolved.
We are currently investigating this issue.
There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.
We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.
No further problems observed. We apologize for the downtime and wish you a pleasant Friday!
We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.
All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.
We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.