Poplapay experienced a critical incident on May 21, 2026 affecting Nets Denmark, lasting 22d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 07:22 AM UTC
We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.
- identified May 21, 2026, 07:43 AM UTC
Nordic acquiring down since 10:06 EET / 9:06 CET.
- identified May 21, 2026, 08:50 AM UTC
We are continuing to work with highest priority on a fix for this issue.
- monitoring May 21, 2026, 02:41 PM UTC
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.
- investigating May 21, 2026, 03:08 PM UTC
Unfortunately, we are seeing failures again.
- investigating May 21, 2026, 03:11 PM UTC
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
- monitoring May 21, 2026, 04:20 PM UTC
Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.
- resolved Jun 12, 2026, 10:50 AM UTC
We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.