Is Poplapay down?

We are observing elevated authorization failures and are investigating

There was a spike of authorization errors on multiple acquiring connections lasting from :54 to :57, but traffic has recovered. The error codes suggest an issue with an upstream system. We are monitoring the situation.

This incident has been resolved.

We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual. The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution. We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.

We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual. The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution. We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.

The failed settlement file has been reprocessed and delivered. A mitigation will be put in place to prevent recurrence. We apologize for the inconvenience.

The resent settlement file was confirmed processed successfully.

We are investigating intermittent payment authorization failures affecting terminals routing through Nets acquiring. *Impact:* Some payment authorization and cancellation attempts have been failing intermittently since approximately 06:08 UTC (08:08 CEST / 09:08 EEST). Failures occur in short bursts of 2–4 minutes, followed by recovery, with recurrence. The most recent failure episode was at approximately 07:21–07:25 UTC (09:21–09:25 CEST / 10:21–10:25 EEST). We are treating this as an ongoing incident. *Affected:* Terminals using Nets acquiring across Denmark, Sweden, Norway, and Finland. *Status:* We are actively investigating the connectivity issue with our acquiring partner. Terminals experiencing failures may retry transactions once connectivity recovers. We will provide an update as soon as we have more information.

Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since approximately 08:51 UTC (10:51 CEST / 11:51 EEST). We are monitoring the situation closely. Earlier this morning, some card payments and cancellations failed intermittently across several short episodes between 06:08 and 08:50 UTC (08:08–10:50 CEST / 09:08–11:50 EEST). If a payment failed during that window, it was not charged. We recommend retrying any failed payments. We have identified the cause and are working with our network partner to confirm full resolution. We will post a further update once we have confirmed stability.

Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since 08:51 UTC on 12 October (10:51 CEST / 11:51 EEST). No further payment failures related to this incident have been observed. We are resolving this incident. If a payment failed during the affected window on 12 October (06:08–08:50 UTC / 08:08–10:50 CEST / 09:08–11:50 EEST), it was not charged. We recommend retrying any payments that failed during that time.

We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th. A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted. We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed. *Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th *Impact:* Delayed settlement payouts; no transactions are lost

The settlement file for the affected transactions has been corrected and resubmitted for processing. Based on the current information, we expect payouts to be processed one day later than usual. Processing has not yet been confirmed, and we’ll share another update if the expected timing changes. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th Impact: Delayed settlement payouts; no transactions are lost

The corrected settlement file has passed processing. Payouts for the affected transactions are expected to arrive one day later than usual. We’re sorry for the delay and any inconvenience this has caused. No transactions were lost, and this issue is now resolved. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th

We are seeing elevated error rates on Visa transactions for Danish DKK transactions

Issue resolved around 12.45 CEST

This incident has been resolved.