Poplapay incident

Mobile network connectivity issues with payment terminals

Critical Resolved View vendor source →
Started
Feb 04, 2026, 10:19 AM UTC
Resolved
Feb 04, 2026, 03:29 PM UTC
Duration
5h 10m
Detected by Pingoru
Feb 04, 2026, 10:19 AM UTC

Affected components

Telenor

Update timeline

  1. investigating Feb 04, 2026, 10:19 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 04, 2026, 10:44 AM UTC

    Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

  3. investigating Feb 04, 2026, 11:48 AM UTC

    The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

  4. investigating Feb 04, 2026, 12:11 PM UTC

    Connections are reported operational

  5. monitoring Feb 04, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 04, 2026, 03:29 PM UTC

    This incident has been resolved.

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