Poplapay incident
Settlements delayed for June 27th 2026 Amex transactions for Nets Finland acquiring
Poplapay experienced a minor incident on June 29, 2026 affecting Payment Backend, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 09:11 AM UTC
We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.
- monitoring Jul 03, 2026, 12:13 PM UTC
The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.
- resolved Jul 05, 2026, 11:40 AM UTC
The resent settlement file was confirmed processed successfully.