Poplapay incident
Intermittent Payment Authorization Failures — Nets Acquiring
Poplapay is currently experiencing a major incident affecting Nets Denmark, which began 11h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 08:05 AM UTC
We are investigating intermittent payment authorization failures affecting terminals routing through Nets acquiring. *Impact:* Some payment authorization and cancellation attempts have been failing intermittently since approximately 06:08 UTC (08:08 CEST / 09:08 EEST). Failures occur in short bursts of 2–4 minutes, followed by recovery, with recurrence. The most recent failure episode was at approximately 07:21–07:25 UTC (09:21–09:25 CEST / 10:21–10:25 EEST). We are treating this as an ongoing incident. *Affected:* Terminals using Nets acquiring across Denmark, Sweden, Norway, and Finland. *Status:* We are actively investigating the connectivity issue with our acquiring partner. Terminals experiencing failures may retry transactions once connectivity recovers. We will provide an update as soon as we have more information.
- monitoring Oct 12, 2026, 11:11 AM UTC
Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since approximately 08:51 UTC (10:51 CEST / 11:51 EEST). We are monitoring the situation closely. Earlier this morning, some card payments and cancellations failed intermittently across several short episodes between 06:08 and 08:50 UTC (08:08–10:50 CEST / 09:08–11:50 EEST). If a payment failed during that window, it was not charged. We recommend retrying any failed payments. We have identified the cause and are working with our network partner to confirm full resolution. We will post a further update once we have confirmed stability.