Poplapay incident

Delayed settlement payouts — Amex transactions via Nets Finland, October 6

Minor Ongoing View vendor source →

Poplapay is currently experiencing a minor incident affecting Payment Backend, which began 4h ago. The vendor's full update timeline is below.

Started
Oct 07, 2026, 08:25 AM UTC
Resolved
Ongoing
Duration
● 4h 12m
Detected by Pingoru
Oct 07, 2026, 08:25 AM UTC

Affected components

Payment Backend

Update timeline

  1. identified Oct 07, 2026, 08:25 AM UTC

    We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th. A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted. We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed. *Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th *Impact:* Delayed settlement payouts; no transactions are lost