Poly incident

Voice Devices Appearing Offline

Minor Ongoing View vendor source →

Poly is currently experiencing a minor incident affecting Poly Lens, which began 2d ago. The vendor's full update timeline is below.

Started
Sep 25, 2026, 07:51 PM UTC
Resolved
Ongoing
Duration
● 1d 20h
Detected by Pingoru
Sep 25, 2026, 07:51 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 25, 2026, 07:51 PM UTC

    We are investigating reports from customers whose phones are appearing offline and are working to better understand the scope and cause. At this time, there is no indication of a broader Poly Cloud Services outage Our teams are reviewing the reported behavior and will provide additional updates as more information becomes available.

  2. identified Sep 25, 2026, 11:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 26, 2026, 07:00 PM UTC

    We are continuing to work toward a resolution. A small percentage of impacted customers should begin to see their devices’ online status restored in their tenant.