POLi incident

ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds

POLi experienced a notice incident on September 21, 2025 affecting ASB (Pay by ASB Mobile App), lasting 8h 49m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2025, 09:00 PM UTC
Resolved: Sep 22, 2025, 05:49 AM UTC
Duration: 8h 49m
Detected by Pingoru: Sep 21, 2025, 09:00 PM UTC

Affected components

ASB (Pay by ASB Mobile App)

Update timeline

monitoring Sep 22, 2025, 01:21 AM UTC

Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks. Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.
resolved Sep 22, 2025, 05:49 AM UTC

This incident has been resolved.