PointClickCare incident

National Care Collaboration Network SSO Login Issues

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on August 20, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (New York Network), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:28 PM UTC
Resolved
Aug 20, 2026, 08:46 PM UTC
Duration
18m
Detected by Pingoru
Aug 20, 2026, 08:28 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (New York Network)

Update timeline

  1. investigating Aug 20, 2026, 08:28 PM UTC

    As of approximately 3:00pm ET, we are experiencing an issue with the NY Portal SSO Log in. You may be experiencing a "Oops" error upon login. Our teams are investigating and working towards a resolution.