PointClickCare incident

ISO-E Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on July 7, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (ISO-E), lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 08:52 PM UTC
Resolved
Jul 07, 2026, 09:48 PM UTC
Duration
56m
Detected by Pingoru
Jul 07, 2026, 08:52 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)

Update timeline

  1. investigating Jul 07, 2026, 08:52 PM UTC

    We are investigating an issue causing performance degradation to ISO-E as of approximately 4:25 PM EST, further updates to follow.