PointClickCare incident

W21 ENV Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on June 23, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW21), lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 02:53 PM UTC
Resolved
Jun 23, 2026, 03:42 PM UTC
Duration
49m
Detected by Pingoru
Jun 23, 2026, 02:53 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW21)

Update timeline

  1. investigating Jun 23, 2026, 02:53 PM UTC

    We are investigating an issue causing performance degradation in the W21 environment as of approximately 10:15 AM EST.