PointClickCare incident
National Care Collaboration Network Service Disruption - New York Network
PointClickCare experienced a major incident on May 20, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (New York Network), lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Update timeline
- investigating May 20, 2026, 11:15 PM UTC
We are investigating a service disruption to the National Care Collaboration Network - New York Network as of 18:21 ET, further updates to follow.