PointClickCare incident

Issue affecting saving scheduled eMAR orders

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on September 9, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW19) and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 02:44 AM UTC
Resolved
Sep 09, 2026, 05:58 AM UTC
Duration
3h 13m
Detected by Pingoru
Sep 09, 2026, 02:44 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW61)

Update timeline

  1. investigating Sep 09, 2026, 02:44 AM UTC

    We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.