Resolved after 2 days 4 hours, affecting ➡️ Deposits, on May 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
➡️ Deposits
Update timeline
- identified May 03, 2025, 10:26 AM UTC
We are currently experiencing a delay in the settlement of some deposits that were originally expected to be completed on May 2nd. Our Tech team has identified the issue and is actively working to resolve it. Please rest assured that your money remains safe during this time. We sincerely apologise for the inconvenience and appreciate your patience while we work to fix this. Thank you for bearing with us!
- monitoring May 04, 2025, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2025, 03:20 PM UTC
This incident has been resolved.
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