Resolved after 6 hours 23 minutes, affecting ⬅️ Withdrawals, on December 31, 2024.
The issue has since been identified, and we're working on resolving it as soon as possible.
Affected components
⬅️ Withdrawals
Update timeline
- investigating Dec 31, 2024, 10:07 AM UTC
We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.
- identified Dec 31, 2024, 10:45 AM UTC
The issue has since been identified, and we're working on resolving it as soon as possible.
- resolved Dec 31, 2024, 04:30 PM UTC
This incident has now been resolved. Happy New Year!
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