Planet DDS incident
[Incident] - [ DENTICON] - External API Services Performance Degraded
Planet DDS experienced a minor incident on August 25, 2025 affecting API (Existing, New), lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2025, 12:09 PM UTC
We’re currently experiencing degraded performance with External API services. We apologize for any inconvenience. Our team is actively working to resolve the issue and restore normal speed and reliability. We really appreciate your patience and understanding while we get things back on track.
- investigating Aug 25, 2025, 12:49 PM UTC
We’ve mitigated the immediate impact of the slowdown, and most requests should now be served correctly. Our team is continuing to investigate the root cause and exploring alternate solutions to fully restore normal operations. Thank you for your patience—we’ll share further updates as soon as we can.
- investigating Aug 25, 2025, 03:00 PM UTC
The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.
- resolved Aug 25, 2025, 03:03 PM UTC
The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.