Planet DDS incident

Cloud9 – Service Partner Degradation Intermittently Impacting Some User Payments

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on September 17, 2025 affecting Payment Processing, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 08:11 PM UTC
Resolved
Sep 17, 2025, 11:08 PM UTC
Duration
2h 56m
Detected by Pingoru
Sep 17, 2025, 08:11 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Sep 17, 2025, 08:11 PM UTC

    We’re currently experiencing an issue with one of our partner services which may be impacting payments for some users intermittently within Cloud9. Our team is actively working with our partner to restore service back to normal operation.

  2. monitoring Sep 17, 2025, 10:21 PM UTC

    Payments have been processing normally since 2:00 PM PT. We are working with our partner services team to confirm the root cause.

  3. resolved Sep 17, 2025, 11:08 PM UTC

    Payments are processing normally, and no issues have been observed.