Planet DDS incident

[Legwork] - [PMS] Service Performance Degraded

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on October 7, 2025 affecting Patient Engagement, lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 09:04 PM UTC
Resolved
Oct 08, 2025, 04:14 PM UTC
Duration
19h 9m
Detected by Pingoru
Oct 07, 2025, 09:04 PM UTC

Affected components

Patient Engagement

Update timeline

  1. investigating Oct 07, 2025, 09:04 PM UTC

    We are currently experiencing degraded performance, affecting Legwork Patient Engagement features. This may cause temporary delays or inconsistencies between your Legwork account and your PMS. Our team is actively working to restore service.

  2. monitoring Oct 08, 2025, 12:48 PM UTC

    The fix was applied last night, and we are continuing to monitor system.

  3. resolved Oct 08, 2025, 04:14 PM UTC

    All Legwork Patient Engagement features and PMS integrations are now operating normally. Our monitoring confirms full functionality has been restored, and no further issues have been observed.