Planet DDS incident
Azure Service Degradation – Causing performance impact on Denticon and Apteryx
Planet DDS experienced a notice incident on October 29, 2025 affecting Practice Management and XVWeb Viewer, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:25 PM UTC
We’re currently experiencing degraded performance with our partner service Azure which might impact Denticon and Apteryx applications. Our team is actively working with Microsoft Azure to restore service back to normal operation.
- investigating Oct 29, 2025, 04:54 PM UTC
We are actively monitoring the Azure service and working with Microsoft to resolve the issue. Updates will be provided as more information becomes available. Denticon and XVWeb: Users who are already logged in should not be impacted. New or returning users may experience difficulties accessing the application, including the login page and slower overall performance. Thank you for your patience and understanding.
- investigating Oct 29, 2025, 05:29 PM UTC
Microsoft is actively mitigating the issue. We will continue to provide updates as they become available. In the meantime, Denticon Backup is available to retrieve today's appointment details and routing slip reports via https://backup.denticon.com/Account/Login
- investigating Oct 29, 2025, 05:44 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 06:03 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 06:19 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 06:51 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 07:21 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 08:02 PM UTC
Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
- investigating Oct 29, 2025, 08:21 PM UTC
Microsoft is still mitigating the issue, and we are seeing signs of recovery across their infrastructure. XVWeb: A workaround has been implemented to bypass the affected Azure service, and XVWeb is now fully operational. Denticon: We are observing continued improvements, and full recovery is in progress. We will continue to monitor the situation and provide updates as they become available.
- monitoring Oct 29, 2025, 08:30 PM UTC
We are observing full recovery of Denticon and XVWeb at this point. We will continue to monitor closely.
- resolved Oct 29, 2025, 08:50 PM UTC
The incident has been resolved, with no issues observed on Denticon or XVWeb.